Returns and Refunds

At Big Pasty we aim to treat you as we’d like to be treated ourselves. We aim to provide you with the best quality items at a great price, quickly and with as little fuss as possible.
We hope you’ll love of products, if however, you receive any items from Big Pasty that do not meet your expectations for whatever reason, you can return them to us in an unused condition within 14 days for a refund or exchange. At which point we will refund you within 14 days pending goods inspection.

If you wish to request a return, please contact Big Pasty  through the contact form, stating your Order number, your address and the reason for the return. we will then get back to you with further details of where to return the product(s) to. I strongly advise that you ask for either:

•             a free 'Certificate of Posting' from your local Post Office
•             or send the items back by Recorded Delivery

The items will remain your responsibility until they have been signed for at the returns address. Big Pasty cannot accept any responsibility for any items returned that are lost (unless sufficient evidence of posting can be provided) or damaged in the post.

Non refundable costs

Postage charges and return postal charges are non refundable unless the items are faulty. If the items are returned in a non saleable condition then I cannot provide a refund or exchange.

Receiving your refund

Upon receipt of the item/s, we will send out to you a replacement or provide you with a refund as agreed within 14 days. All refunds will be made via the method of payment made, for example if you paid by debit card, then the refund will be issued to your debit card.

This returns policy does not affect your statutory rights.


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